Detailed Host or Hostess Job Description Template

Introduction:

We are seeking a friendly and outgoing individual to join our team as a Host or Hostess. As a Host or Hostess, you will be responsible for creating a welcoming and positive atmosphere for our guests. This is a great opportunity for someone who enjoys interacting with people and providing exceptional customer service. If you are passionate about hospitality and enjoy working in a fast-paced environment, we encourage you to apply.

Job Responsibilities:

• Greet and welcome guests upon arrival with a warm and friendly demeanor
• Escort guests to their tables and ensure they are comfortable
• Manage the waitlist and seating arrangements to optimize table turnover
• Answer phone calls and assist with reservations or inquiries
• Maintain a clean and organized host station
• Collaborate with servers and kitchen staff to ensure smooth operations
• Provide accurate wait time estimates to guests
• Assist with any special requests or accommodations

Job Brief:

As a Host or Hostess, you will play a crucial role in creating a positive first impression for our guests. You will be responsible for managing the flow of guests, seating arrangements, and providing exceptional customer service. This role is essential in ensuring a smooth and enjoyable dining experience for our guests. You will have the opportunity to interact with a diverse range of people and contribute to the overall success of our establishment.

Detailed Responsibilities:

• Welcome guests with a smile and friendly attitude
• Maintain a neat and organized host station
• Communicate effectively with guests and team members
• Manage the waitlist and seating arrangements efficiently
• Assist with any special requests or accommodations
• Collaborate with servers and kitchen staff to ensure timely service
• Provide accurate wait time estimates to guests
• Handle guest complaints or concerns with professionalism and empathy

Requirements and Skills:

• High school diploma or equivalent
• Previous experience in a customer service role is preferred
• Excellent communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Strong organizational skills and attention to detail
• Positive attitude and a willingness to go above and beyond for guests
• Ability to remain calm and composed under pressure
• Basic computer skills

Frequently Asked Questions (FAQs):

Review and Approval:

This job description has been reviewed and approved by the HR department.