Detailed Strategic Account Manager Job Description Template

Introduction:

We are seeking a highly motivated and experienced Strategic Account Manager to join our team. This role is suitable for individuals who thrive in a fast-paced and dynamic environment, and who have a passion for building and maintaining strong client relationships. If you are a strategic thinker with excellent communication and negotiation skills, we encourage you to apply.

Job Responsibilities:

• Develop and execute strategic account plans to achieve sales targets and expand our customer base
• Build and maintain strong relationships with key clients, understanding their business needs and providing tailored solutions
• Collaborate with internal teams to ensure customer satisfaction and successful implementation of solutions
• Identify opportunities for upselling and cross-selling to maximize account growth
• Monitor market trends and competitor activities to identify potential threats or opportunities
• Prepare and deliver presentations and proposals to clients, showcasing our products and services
• Provide regular reports and updates to management on account performance and sales activities

Job Brief:

As a Strategic Account Manager, you will play a crucial role in driving revenue growth and ensuring customer satisfaction. You will be responsible for managing a portfolio of key accounts, developing strategic account plans, and fostering strong relationships with clients. This role will require collaboration with cross-functional teams and a deep understanding of our products and services.

Detailed Responsibilities:

• Develop and maintain a deep understanding of each client's business, industry, and goals
• Identify opportunities for account expansion and develop strategies to capitalize on them
• Collaborate with internal teams, such as sales, marketing, and customer success, to ensure seamless execution of account plans
• Conduct regular business reviews with clients to assess satisfaction levels and identify areas for improvement
• Stay updated on industry trends and market dynamics to provide valuable insights to clients
• Resolve any issues or concerns raised by clients in a timely and satisfactory manner
• Keep accurate records of all client interactions and sales activities in our CRM system

Requirements and Skills:

• Bachelor's degree in business, marketing, or a related field (MBA preferred)
• Proven experience as a Strategic Account Manager or in a similar role
• Strong sales and negotiation skills, with a track record of exceeding targets
• Excellent communication and interpersonal skills
• Ability to build and maintain strong relationships with clients
• Analytical mindset with the ability to identify trends and opportunities
• Proficiency in CRM software and Microsoft Office Suite
• Ability to travel as required

Frequently Asked Questions (FAQs):

Review and Approval:

This job description has been reviewed and approved by the HR department.