Cancellation & Refund Policy

Cancellation & Refund Policy for Knovator Technologies

 

Thank you for shopping with Knovator Technologies. We strive to provide you with a seamless and satisfying shopping experience. Please review our cancellation and refund policy outlined below:

  1. Cancellation Policy:
    • Orders can be cancelled within 24 hours of purchase, provided the item(s) have not been shipped or processed.
    • To cancel an order, please contact our customer service team immediately with your order details.
  2. Refund Policy:
    • We offer refunds on eligible items within 7 days of the purchase date.
    • To be eligible for a refund, items must be unused, unopened, and in the same condition as received.
    • Refunds will be issued to the original method of payment used during the purchase.
    • Shipping charges are non-refundable unless the return is due to an error on our part.
    • Refunds may take 7 business days to process, depending on your financial institution.
  3. Return Process:
    • If you wish to return an item for a refund, please contact our customer service team to initiate the return process.
    • Once your return is approved, you will receive instructions on how to proceed with shipping the item back to us.
    • Please ensure that the item is securely packaged to prevent damage during transit.
  4. Exchanges:
    • We do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.
  5. Damaged or Defective Items:
    • If you receive a damaged or defective item, please contact us immediately.
    • We may require photographic evidence of the damage or defect to process a refund or replacement.
    • We will cover the cost of return shipping for damaged or defective items.
  6. Exceptions:
    • Some items may not be eligible for cancellation, return, or refund due to hygiene reasons or other restrictions. Please refer to the product description for specific details.

By making a purchase on our website, you agree to abide by the terms and conditions of our cancellation and refund policy.

If you have any questions or concerns regarding our policy, please don’t hesitate to contact our customer service team for assistance.

Knovator Technologies reserves the right to amend or update this policy at any time without prior notice. Please refer to our website for the most current version of our cancellation and refund policy.