Detailed Job Description for Service Writer

Introduction:

We are seeking a highly organized and customer-focused individual to join our team as a Service Writer. As a Service Writer, you will play a crucial role in ensuring the smooth operation of our service department and providing exceptional customer service. If you have excellent communication skills, attention to detail, and a passion for delivering top-notch service, we encourage you to apply.

Job Responsibilities:

• Greet customers and assist them in scheduling service appointments
• Listen to customer concerns and accurately document them for the service technicians
• Provide estimates for service repairs and communicate them to customers
• Coordinate with service technicians to ensure timely completion of repairs
• Maintain accurate records of service orders and invoices
• Follow up with customers to ensure satisfaction with completed repairs
• Handle customer inquiries and resolve any issues or complaints in a professional manner

Job Brief:

As a Service Writer, you will be responsible for managing the service department's administrative tasks and providing exceptional customer service. You will serve as the primary point of contact for customers, ensuring their needs are met and their concerns are addressed promptly. This role is vital in maintaining customer satisfaction and contributing to the overall success of our service department.

Detailed Responsibilities:

• Schedule service appointments and effectively manage the service department's calendar
• Accurately document customer concerns and relay them to the service technicians
• Collaborate with service technicians to provide accurate estimates for repairs
• Coordinate with parts department to ensure timely availability of necessary parts
• Maintain detailed records of service orders, including customer information, repairs performed, and parts used
• Follow up with customers to ensure their satisfaction with completed repairs
• Handle customer inquiries and resolve any issues or complaints in a professional and timely manner
• Stay updated on industry trends and advancements to provide knowledgeable assistance to customers

Requirements and Skills:

• High school diploma or equivalent
• Previous experience in a customer service role, preferably in the automotive industry
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Attention to detail and accuracy in record-keeping
• Proficiency in computer systems and software, including MS Office
• Knowledge of automotive systems and repairs is a plus

Frequently Asked Questions (FAQs):

Review and Approval:

This job description has been reviewed and approved by the Service Manager and HR representative.