Throughout the globe, LMS (Learning Management Software) is extensively used by businesses and corporations to provide on-job training facilities to their employees. Businesses can gain a 72% advantage when applying the right LMS. These can include several features and are widely customizable.

However, one should prioritize the service provider and its experience rather than the software features while choosing an eLearning solutions company.

The global LMS market is expected to grow at a rate of 23% annually. There are thousands of custom e-learning companies that can provide you with the product you need. However, these will also provide after-sales service and other technical support. Therefore the e-learning company you choose should be the deciding factor.

This article discusses the questions you should consider before selecting an LMS provider:

What are the options of the learning management system? 

LMS is customizable according to your business needs, and therefore there is no limitation in terms of features and analytics. You can also utilize your business contacts to determine which e-learning solutions company can help you out.

One of the most basic factors for narrowing down your existing list is the company’s creativity. An experienced company with limited creativity might provide you with an LMS that looks like your competitors. Therefore, look at their portfolio before considering the LMS provider in your list.

What is the experience of the LMS software provider?

The success of a custom e-learning company isn’t determined by the customers they’ve worked with, rather by the customers they’ve satisfied. How many times have they had to provide after-implementation service? Do their clients face technical issues often? Have they worked with a project this size before?

These factors can help you determine whether the company can build a successful LMS or one that has many problems.

What kind of customer service experience can you expect?

The third deciding factor is customer service. Undeniably, you will face issues with your LMS software. However, the e-learning solutions company should be able to provide you with good service. This generally means quick bug fixing and technical support. Will you have to wait for a week or more for technical support? How quickly are bug requests accepted and solved?

When selecting a service provider, inquire about their reliability and the number of glitches they generally have to solve per week.

Does the LMS software provider offer the features your company needs?

Many custom e-learning companies have their niches. While they can provide services to all types of corporations, many experts create LMS for certain sectors. When you approach an LMS provider regarding the requirements of your project, you should ask them whether they have a specialty and whether or not they can work on your product.

How long will it take to build and implement your LMS?

The process of creating and implementing an LMS can vary from provider to provider. This will also include transferring existing data to your new LMS, creating user logins, security protocols, etc. Therefore, it is integral to ask the provider how long it will take to build and implement the new LMS. Enquiring about their detailed process of implementation will save you the trouble of asking for repeated feedback.

What kinds of security features are to be added to your LMS?

If your training includes providing employees with sensitive company information, inquiring about the software’s security features is a must. You should inquire about the basic security features they can build into the LMS. Asking detailed questions about user authentication and protocols ensures that there are no information leaks and the service provider is a reliable one.

Will the LMS be maintained on the software provider’s server or your own?

Many LMS providers allow you to use your server to maintain the LMS. However, it is unwise to assume that your chosen provider will follow this. Instead, when you’re inquiring about the details of the project, ask specifically whether they will maintain the LMS on their server or not? You should also inquire about any maintenance costs that the e-learning solutions company may charge you for the service.

Do you have data backups in place?

When selecting a provider, inquire about their backup policies. How often will the data from LMS be backed up? What happens in the case of natural disasters? Will the backup be done on the cloud? Will the backup be done on-site or off-site? Your data is important and asking these questions ensures that your data is secured.

Conclusion

When you know what questions to ask a custom e-learning company, you will be able to find the right company to build your project. Without detailed knowledge about these questions, you may partner with the wrong LMS provider, leading to a loss in terms of money and time. Also, Our end-to-end Learning Management Software is specially designed to help you save up additional time that you may potentially waste while analyzing resumes.