Problem statement of client

As David’s business grew, it was becoming more and more challenging to manage his clients without gym management software. He realised that coordinating with clients without a proper system in place would start damaging his brand name. He reached us to solve the following problems:

Problem 1
Disorganized operations:
He used to manage all client data about their fitness plans and goals on spreadsheets and google forms. It was becoming difficult to track the progress of individual clients as their numbers were increasing. Even getting access to simple client data like their cell numbers or start date of their fitness journey was time-consuming and unsystematic.
Problem 2
Labour intensive process:
To track client growth in their fitness journeys, he had to send out bi-monthly feedback questionnaires. Emailing one by one was time consuming, tedious and had a scope of error. Also, each of the 250 clients had unique needs which had to be studied in detail and accordingly given out fitness plans. He realised that this process could obstruct him from growing to an unlimited number of clients.
Problem 3
Company communication:
David needed timely feedback and communication with his clients to build a good rapport and to ensure customer success. It was difficult for him to manage all the client data including their progress, measurements, start date, and goals, using only emails as the primary data collection method.

Process

Our detailed 3 step methodology helped solve all of David’s problems:

01

Research

Research

After meeting with David to thoroughly understand his problems, business model and future plans, our team brainstormed on the possible e-commerce solutions. Intense research on existing solutions or competitors was executed. His requirement was elaborately analysed and understood by our team.

02

Mock-ups

Mock-ups

The next step was to create mock-ups of the possible IT solutions to deliver the perfect gym management software and an app for personal trainers. We gave him a basic designing layout which would address and eliminate his current problems.

03

Development and Launch

Development and Launch

Apart from an e-commerce website, we also designed and developed a custom gym management software that would help him with the entire gym membership process, online coaching and an app for personal trainers. His clients would be able to reach out to him as and when needed, automatic emails and reports would go out, and client progress could be tracked seamlessly all through the one software.

Solution

We have provided Expert IT solutions to ensure his business operations ran smoothly to gain maximum growth and customer delight. We built the e-commerce website and customised gym management software keeping in mind both David and his clients. These custom solutions included:

A
Ecommerce website
Brand value
The gym management software allows users to sign up easily. Clients could get information about different fitness packages. Also, clients can get online coaching through this new website. The website is helping to build trust among the customers of the gym, which led to a higher conversion ratio. This software solution is helping his gym business to offer memberships, online classes and keep track of their members and their schedules.
B
Ecommerce website
Easy checkouts
Customers are able to browse and buy fitness packages of their choice on the website built by us. They could also create their customised plan online by putting their desired outcomes. They need not have to coordinate on calls or emails with the gym management manually. Our fitness management software facilitates the conduct of digital health and fitness assessments. It also delivers workouts online or in-person to individuals or groups.
C
Gym management software
Client database management
Clients had to fill a sign-up form with all the details including, medical history, lifestyle habits, current weight, body measurements and future goals. This initial assessment helped David to gather and store data centrally. Customers could manage their accounts to track their progress or pause their plan mid-way if needed. The team at David Costa could see and track the users, their purchases, timeline and all other necessary details.
D
Gym management software
Customer engagement
The gym management software allowed David’s team to improve their customer engagement through auto-generated emails on birthdays, festivals and updates on new products and discounts. Customers were sent auto-generated questionnaires every 14 days to get details on their fitness journey. It speeded up the entire progress through weight and body measurements and rescheduling their training sessions. Both David and his customers could easily track and measure the effectiveness of any program.
F
Gym management software
Reporting
  • David can get reports on his company’s progress, monthly signed up and fitness packs sold. He could also see members' progress and effectiveness of his products through software.
  • Since all the data is stored centrally, it gives him a birds-eye view of the entire workflow.They could identify any loopholes in the process.
  • Reporting has made everyone accountable, and all the members got personalised services. Hence, the business got more success with higher conversions ratio.

Result

40%
Increase
in ARR

The team at David Costa could do the same tasks of sending training schedules via emails to their clients in 40% lesser efforts.

50%
Increase in
Efficiency

This reduction in manual work resulted in increased efficiency by more than 50%.

Attractive e-commerce website design and ease of use of the fitness app increased new traffic and new customers to sign up with David

40%
Reduction in
Manual Efforts

This led to at least a 40% growth in revenue as his clients increased to 500 from 250 in only a few months

Testimonials

The solution has saved the partner's time and allows them to easily manage their database. Knovator Technologies is responsive and makes themself available for around-the-clock support. They're communicative, attentive to requirement details, and treat the partner with genuine, familial-like care.
Pranav Brahmbhatt
Management Consultant
Knovator delivered a functional platform that has garnered nearly 40,000 subscribers in just four months, which internal stakeholders note is particularly impressive for India. The team adhered to the budget and often outpaced time estimates. They provided daily, weekly, and monthly plans.
Shailesh Chaudhari
Center Head - ICE GATE Institute
It was a pleasure to work with Pankit. He was hired to update my webiste and he did extensive research on the industry that I am in. He even took the persona of a prospective customer and asked questions that I had not thought of. Very refreshing. He is trustworthy and reliable does what he says he will do. Thanks to Upwork too, I have been looking for a webdesigner for months and could not find one that had the energy and enthusiasm for what my business.
Natacha DE VADAS
CEO - NDV Advisers
We have been working with Knovator for the last one year and their team is extremely talented. They take ownership of the project and deliver on time. They maintain very good communication throughout and have a very collaborative approach to building new technology. We see them as an extension of our team and we are very happy to recommend them to anyone looking for a talented and dedicated tech partner.
Rushabh Sheth
CEO, Docsumo
Knovator Technologies developed and delivered the project according to the client's proposed timeline. They had a smooth workflow and utilized communication tools to improve contact. The team fulfilled all of the client's expectations.
Mayank Soni
Co-Founder & CEO, Lobsbelo LLP